Welbeing celebrates new head office opening

Guests travelled from all over the country to celebrate the opening of Welbeing’s new head office in Eastbourne.

Welbeing is one of the country’s leading telecare providers and is the first point of call for many people who need help to live independently.

Around 75 guests and staff attended the opening at Technology Business Park in Moy Avenue, and Stephen Lloyd, MP for Eastbourne & Willingdon, unveiled a plaque to mark the occasion.

When Welbeing was set up in 2005, the firm employed 25 people to support 8,000 customers from small offices in Grove Road. It has grown steadily over the years, winning contracts from East Sussex County Council, West Sussex County Council and other areas around the country as far afield as Cheshire and Cumbria.

As well as an upgrade to the offices, there has been investment in Welbeing’s IT infrastructure and the services provided to customers. The firm now employs 170 people, receives more than a million alarm calls per year and supports 80,000 vulnerable adults.

Steve Smith, Welbeing’s Chief Executive Officer, said: “It is very pleasing to see the increase in staffing levels and the benefits our presence brings to the local community. That growth in staffing levels both here in Eastbourne, as well as at our second call centre in Norfolk, has enabled us to win new contracts, positioning us as one of the largest telecare companies in the UK. We are delighted that so many of you are able to join us to celebrate the opening of our new head office.”

Stephen Lloyd MP added: “I know Welbeing very well and have been following their journey from the beginning. The investment which has been put into this fantastic company is coming back two-fold and they can keep growing because they’ve got the resources. I’m genuinely impressed with what they have achieved and will continue to watch with great interest. I’m delighted with their success.”

You can see all the pictures from the day on Welbeing’s Facebook page.