When it comes to keeping you or your loved ones safe, you deserve customer service that’s reliable, caring, and trusted by thousands.
At Careium, we don’t just meet expectations, we exceed them. Our latest customer survey results and excellent 4.6-star Trustpilot rating prove that we deliver exceptional care, rapid emergency response, and unbeatable peace of mind.
What Makes Careium Special
Real people trust our service
When you choose us, you’re choosing a service that’s already proven to keep families safe and satisfied. 97% of customers rate us as “excellent/good”. We also have a Net Promoter Score (NPS) of 60, reflecting strong customer loyalty. NPS is a simple way to measure how many customers would recommend us. People rate us from 0-10, and we subtract the unhappy scores from the happy ones. Our score of 60 means far more customers are happy to recommend us than not – like getting lots of thumbs up from friends!
Caring Support When It Matters
We know emergencies don’t wait – and neither do we. Our customers tell us what matters most about our service is having someone there for them, day or night, ready to help with:
- Quick response times in emergencies
- Friendly, professional staff who provide reassurance
- Simple, reliable equipment that’s easy to use
Why Families Choose Careium
When choosing a personal alarm service, nothing speaks louder than the experiences of real families. Our Trustpilot reviews tell the story of how we have made a difference in people’s lives:
“The best decision we ever made for Dad’s safety.”
“Fast, caring, and worth every penny.”
“Couldn’t ask for a better service.”
Support Tailored to You
While we offer convenient online options, we understand many people prefer speaking to our team. We’re always happy to:
- Take time to understand individual needs
- Explain options clearly without pressure
- Provide ongoing support after purchase
Preparing for the Future
With the UK’s phone network changing, we’re helping customers ensure their personal alarms continue working seamlessly. Our team can advise on any updates needed.
We’re Here to Help
If you’re considering a personal alarm for yourself or someone you care about, we’d be happy to answer any questions. There’s no obligation – we believe good information helps people make the right choice for their situation. Contact us for more information.
Sources: Careium 2025 Private Pay Customer Survey, Trustpilot reviews.