Careium is recalling i10 Environmental Detectors (Smoke, Heat, and CO models) produced with firmware version 03.00, manufactured between April 2022 and July 2022 (Lots 150–158). All other i10 units manufactured outside these parameters are unaffected by this issue.
While the affected detectors continue to operate locally (the alarm sounds in the event of smoke, heat, or CO detection), in some cases the radio communication may stop transmitting routine test or low-battery signals. This means that the detector could cease to communicate with the Careium system without triggering a warning at the Alarm Receiving Centre (ARC).
Affected products:
| Product | Firmware | Production Period | Lots | Serial Number Range |
| Smoke i10 Art – 8276 | 03.00 | April – July 2022 | 150, 153, 156 | 1060000 – 1065999 |
| Heat i10 Art – 8277 | 03.00 | April – July 2022 | 152, 155, 158 | 28010000 – 28011999 |
| CO i10 Art – 8278 | 03.00 | April – July 2022 | 151, 154, 157 | 20010000 – 20011349 |
Firmware 03.02 entered production on 4 July 2022 (Lot 159) and onwards, and so these units are not affected.
Please stop using these units and use the contact details below to arrange for a replacement which will be provided without further charge. We also have a freephone number for other queries.
Contact us
To obtain a replacement unit or to ask any questions please contact our Support team at:
Careium Support (UK): [email protected] or Freephone Number: 0300 333 6511
You can also contact your Key Account Manager who will happily assist.