See how our customers are embracing the digital switchover

Case Study One

Beep Assist offers independent living technology that helps people to stay safe in their homes for longer. It is part of Future Housing Group, a major, not-for-profit provider of affordable homes across the East Midlands who own and manage over 10,300 homes.

The Beep Assist team have over 20 years of experience in assisted living technology and their team of experts visit customers to complete assessments and tailor support and equipment to the individual’s needs. Beep Assist completed a review of their existing service provision and to respond to the digital switchover they took the decision to transfer their monitoring services to a new Alarm Receiving Centre who provided services via a digital monitoring platform – ensuring their services were future proofed. Then, working with Careium to identify the most appropriate digital telecare solution for their customers Careium supplied Beep Assist with 475 digital units to replace the analogue alarms that were currently in the community.

To support the team with the transfer Careium representatives completed the programming of all 475 units to Beep Assist’s new digital alarm receiving centre. The programming was completed in one working day using Careium’s i-care® online platform. i-care® online is Careium’s unique web-based service, which provides easily accessible, product management, firmware upgrades, programming and support. Before the equipment was installed in to tenants’ homes our Senior Account Manager completed a full training programmer on the new equipment to heads of services and all operational staff.

Training and technical support continues to be delivered via our technical support helpdesk and directly from our Senior Account Manager who arranges regular training sessions and responds to ad-hoc queries from the operational team. We continue to support Beep Assist with regular contract meetings to ensure the equipment meets their tenants needs, provide support with ordering new equipment and ensure they are up to date with latest technical developments and equipment releases.

Case Study Two

Since 2018, Careium has been supplying telecare equipment to Leeds City Council through their Supply of Telecare Equipment framework. The telecare service provides a range of telecare equipment to disabled adults, older people and children. Leeds is the third largest and one of the fastest growing cities in the UK and to date the council has purchased 3,500 digital alarms, making them one of Careium’s largest UK customers.

At the start of the contract Careium supplied analogue alarm units to the council, but in 2019 the decision was taken to switch to the digital Careium CareIP for new installations as part of the digital switchover. In addition, a comprehensive exchange programme commenced with with switching existing analogue units out and replacing with Careium Care IP. Our Senior Key Account Manager works closely with Leeds City Council to provide comprehensive training on the full range of Careium equipment to all Leed’s telecare technicians. Over the lifetime of the contract, and as the technicians have gained confidence, the ongoing training explores smarter and more efficient ways of working including both remote and batch programming of equipment.

As an organisation Careium prides itself on listening and responding to feedback on the functionality and design of our equipment and will work collaboratively with our customers to continue to develop and improve our products. As the COVID-19 pandemic escalated Leeds City Council reported there had been a number of plastic pendant neck cords breaking. This was reported to our development team in Sweden who found that the increase use of hand sanitizer, the alcohol content was perishing the plastic and as a direct result a more durable,
hardwearing plastic was introduced.

Case Study Three

City of Lincoln Council has its own dedicated Alarm Receiving Control Centre and installation team – Lincare. In preparation for the digital switchover, Lincare upgraded their call handling platform to a digital system, future proofing their service. As part of the next phase towards a fully digital service provision, Careium supplied 532 new digital alarm units to replace existing equipment currently out in the community.

Our Senior Account Manager completed training with the staff to ensure they were confident with the equipment and created installation and reprogramming guides for the team to use as the decision has been taken that their installation team would complete the replacement/ reprogramming project. In combination with the new digital platform and equipment supplied by Careium, Lincare have recommended Careium digital alarms to other local councils. Ongoing support is provided by Careium’s UK Technical Support Helpdesk and directly from us via telephone, email and Microsoft Teams.

If you would like to speak to us about moving to digital and your free digital review, contact us at [email protected]