Skip to content
  • International
  • France
  • Germany
  • Netherlands
  • Norway
  • Spain
  • Sweden
Client Portal

Careium

  • Personal alarms
    • Compare personal alarms
    • In-home personal alarm
    • Out-and-about personal alarm
    • Daughter walking with mother

      Personal alarms

      Compare our in-home and out-and-about personal alarms to find out which one is best for you or your loved one.

      Compare alarms

  • Services
    • All services
    • Telephone checking service
    • Mobile responder service
    • Daughter walking with mother

      Personal alarms

      Compare our in-home and out-and-about personal alarms to find out which one is best for you or your loved one.

      Compare alarms

  • Professionals
    • Overview
    • Housing providers
    • Health & social care
    • Why work with us?
    • Out of hours services
    • Preparing for a digital future
    • Daughter walking with mother

      Personal alarms

      Compare our in-home and out-and-about personal alarms to find out which one is best for you or your loved one.

      Compare alarms

  • About
    • About us
      • Our vision & values
      • Our credentials
      • Sustainability
      • Senior Management Team
      • Careers
      • Investors
    • Success stories
      • Independent living
      • Carer support
      • Housing providers
      • Local authority
    • News & Insights
      • Press releases
      • Health & wellness
      • Industry insight
      • White papers
  • Contact
    • Contact details
    • Frequently asked questions
    • Complaints policy
    • Refer a patient
    • Order a leaflet
    • Daughter walking with mother

      Personal alarms

      Compare our in-home and out-and-about personal alarms to find out which one is best for you or your loved one.

      Compare alarms

  • Shop
  • Client Portal
We’ve changed our name - Find out more

Home About Success stories ​Creating sustainable telecare services

Local authority

​Creating sustainable telecare services

Careium is working with West Sussex County Council and NHS West Sussex to deliver a sustainable telecare service which is provided free for 13 weeks for eligible customers. Over a five year period the telecare service has supported 15,000 residents to become telecare users.

Creating sustainable Telecare

The challenge

As the UK population ages, pressure on hospitals is increasing with rising A&E attendance and growing numbers of delayed transfers of care.

How can technology help to underpin integrated working between health and social care, and keep older people independent at home and out of hospital?

The solution

The service is jointly funded by health and social care, and referrals for the free service must be received from a doctor, health professional or care professional. Users can also be assessed by staff from Careium, who will install the most appropriate telecare equipment depending upon the individual’s needs. Most users (80%) will receive a Lifeline home unit and pendant, and the majority of those will also have additional sensors such as a fall detector, bed/chair occupancy sensor, temperature extreme sensor or smoke, gas or carbon monoxide detectors, depending on their needs.

The service aims to enable timely discharge from hospital, avoid hospital admissions, reduce domiciliary care or delay admission to a residential care home and referrals are accepted on this basis. Those who have benefitted include:

  • People with a history of falls
  • People with dementia
  • People recently discharged from hospital
  • Carers
  • Older people living alone
  • People with long-term health conditions

At the end of the 13 week period, service users can choose whether to have the sensors removed, or continue with the service as a private customer.

The results

Careium has worked with West Sussex County Council and NHS West Sussex to develop a seamless assessment, referral and rapid response delivery framework, helping to reduce pressure on health and social care services. Training programmes, assessment and care planning methodologies are integrated into care pathways, helping to mainstream the service and make telecare an integral part of health and care delivery across West Sussex.

Introducing this model has led to significant ongoing growth in the number of private pay telecare users in West Sussex. At the end of the 13 week funded period approximately 70% of people choose to continue with the telecare service, funding it themselves. There are currently around 4,300 self-funding users. This model ensures that people with long-term care needs are safeguarded, and at the same time it reduces the cost to health and social care.

The service reassures professionals that patients can be discharged safely from hospital, and risks to their health managed appropriately at home on an ongoing basis.

Customer satisfaction and outcomes are monitored on a monthly basis.

  • Telecare an integral part of health and care delivery across West Sussex
  • Significant ongoing growth in private pay telecare users
  • 70% of people choose to self-fund (4,300 people)
  • Safeguards people with long-term care needs
  • Helping to reduce pressure on health and social care services
  • Service user satisfaction and outcomes overwhelmingly positive.

“​We need to give the best support possible in the most effective way, and we are always looking at ways to improve the telecare service both for our customers and our referring professionals. This helps us to give our customers 24 hour reassurance at the same time as being financially sustainable. It has also helped to improve information flow between health and social care, enhancing the patient experience and giving professionals additional information to support decision making.”

Sue Tivey, Senior Contracts Officer, Directorate of Care, Wellbeing and Education, West Sussex County Council

You may also be interested in

Proactive telephone checking service
Success Story

​Proactive and personal telephone checking service

Read more

We’re here to help, call 01323 644422 or email [email protected]

  • Terms & conditions
  • Returns & refunds
  • Cancellation
  • Complaints policy
  • Privacy & cookies
  • Modern slavery act
  • Accessibility
  • Whistleblower routine
  • Facebook
  • Twitter
  • LinkedIn
Trustpilot review us
  • Visa logo
  • Mastercard logo

Copyright © Doro Care (UK) Ltd trading as Careium. All rights reserved. Registered in England & Wales company No. 08666755. VAT number: 174 0837 03.

Cookie consent
This website uses cookies that help the website to function and also to track how you interact with it. We will only use the cookies if you consent to it by clicking on Accept. You can also manage individual cookie preferences from Settings.
PreferencesAccept
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT