This case study highlights Careium’s ability to deliver tailored telecare solutions with efficiency and expertise, supporting retirement housing providers in safeguarding their residents
Osprey Retirement Living, a provider of high-quality retirement living, sought to upgrade the telecare services across two of their retirement developments: Town Mill in Marlborough and Regency House in Finchley. The goal was to enhance resident safety and independence by deploying digital telecare solutions with seamless integration and minimal disruption. Careium was elected to supply, preconfigure, and monitor the telecare equipment, ensuring a smooth transition for residents and staff.
Solution Implemented
Careium provided a fully managed telecare service, including: Preconfigured Equipment: Devices were delivered preprogrammed to Osprey’s specifications, ready for immediate use.Equipment Used:
- Eliza S+ (personal alarm system with dual-network connectivity)
- Enzo (waterproof & durable pendant)
- Ellis jewellery pendant (stylish, black gem design)
Alarm Receiving Centre Integration: Careium’s technical team added all units to the ARC records, ensuring our monitoring centre was able to provide instant response in emergencies. Self- installation by Osprey Staff: Osprey paired pendants and installed the devices themselves, with Careium providing remote support if any issues arose (e.g. template loading issues).
“Working with Careium made upgrading our telecare services straightforward. Their preconfigured devices and responsive support allowed us to focus on our residents without technical delays.”
Sharon Wallace, Osprey Retirement Living
Key Benefits
The partnership between Osprey and Careium delivered a seamless transition to modern telecare, characterised by rapid implementation, minimal resident disruption, and the establishment of a robust, long-term safety net for residents.
- Quick Deployment – Preconfigured devices reduced setup time.
- Minimal Disruption – Osprey staff handled installations, ensuring resident comfort.
- Reliable Monitoring – Careium’s 24/7 ARC ensures rapid emergency response.
- User-Friendly Technology – Residents found the Ellis pendant and Enzo hub easy to use.
Outcome
The project was completed successfully, with residents benefiting from enhanced safety and peace of mind. Osprey’s team appreciated the hassle-free process, while Careium’s remote support ensured smooth operation.
