Preparing for a digital future

Digital telecare technology is an essential part of creating an effective telecare service as it reduces the risk of errors and increases reliability. This means the future is secured for telecare users to live safer, more confident and independent lives. With over 1.7 million people already using technology-enabled care, people are enjoying the benefits of digital telecare technology. Find out how digital technology can help your loved ones stay safe.

Digital transformation

Switching off analogue and switching on digital

Telecare is changing in 2025 as BT will turn off its ageing analogue network for good as the UK embraces a fully digital network. The transition is already well underway with BT ending its selling of analogue lines. It’s the chance to embrace more reliable, secure, and cost-efficient telecare solutions. By doing so, we’re providing huge benefits to a rapidly growing population of older people in the UK.

Making the journey to digital seamless and easy

While the switch to digital might be apprehensive for some, we’re here to support individuals every step of the way using all our experience, knowledge, and pioneering innovation. By giving enough time as possible to begin their digital journey, we can ensure a positive and seamless transition. It also means that individuals can start to benefit from more reliable connections today while saving on the cost of servicing obsolete analogue technology.

Access to Careium’s exclusive reports

Analogue to Digital report: Testing legacy analogue alarm products for reliability over the digital next generations networks is crucial so that we understand the impact this might have when legacy telecare devices traverse new networks. Careium has undertaken comprehensive analogue and digital testing at both Openreach and Virgin digital testing laboratories.

Careium wanted to ensure thoroughness through the testing process so included in this report is testing across a number of communication providers lines, a number of different analogue telecare devices which are deployed in Careium’s customers homes, a number of different telecare communication protocols and to a number of different lines within the ARC.

Download the report here.

The 2G and 3G phaseout and its impact on telecare: All UK mobile network operators have committed to closing their 3G networks in the next few years. The switch-off will affect all types of devices reliant on 2G/3G mobile connectivity including telecare. If these devices are not 4G capable, they will need to be upgraded to ensure they continue to work properly after the switch-off.

Not only is the UK telecoms network going through one of the largest and most disruptive changes ever seen, but we also have to contend with the mobile networks making changes to the infrastructure to ensure these networks are fit for the future. As such it is important to understand the timelines, how these devices will be affected and what alternatives are available so that as a provider and customer you can make an informed decision about what to do.

Read Gary Clark’s, Careium’s Technical Director, guidance on the switch-over

Our cost-effective digital product range

Our proven, high-quality Swedish technology is smartly designed for those who want to have independent lives but also receive support. Our range of digital products offers quality-assured, cost-effective solutions that let users live a richer and more independent life for longer. Some of our range includes:

Digital product range

The Eliza is a unique, highly versatile smartcare hub elegantly designed to deliver the best possible security and reliability. The Eliza S is a slimline version of the flagship digital hub. 

CareIP Mobile offers a completely digital, future-proof solution and can operate using GSM, GPRS and IP/Internet communication. The device is always online and constantly monitored via a ‘heartbeat’ transmitted every two minutes.

For home and outside use, the Careium 450 is a small and comfortable GPS mobile social alarm that improves security not only in the home but everywhere the user goes. The Careium 480 is an attractive wristwatch featuring sophisticated tracking and communication capabilities to enhance personal safety.

The effect of switching to digital on telecare services

Today, technology-enabled care (TEC) is largely delivered by standalone specialist devices chosen and installed by care providers and connected to dedicated monitoring centres. Over 1.7 million people benefit from these services and the peace of mind they give to everyone. 

Traditionally, many UK technology-enabled care services relied on analogue telephone line connectivity for the exchange of voice and data between users and care services. However, the digital upgrade of the networks means that analogue telephone services in the UK will be switched off. 

Changes are already underway, which will have a consequential impact on TEC service reliability. Many services that employ analogue connectivity will therefore need to be upgraded in some way during the upcoming change.

To find out more about how changing from analogue to digital will affect telecare, see here: 10 Facts about Analogue to Digital: How it will affect telecare.

Some telecare services are falling behind

According to the Telecare Services Association (TSA), a large proportion of telecare service providers haven’t even begun to upgrade their analogue equipment.

The TSA recommend immediate, collaborative action to avert potentially major disruption to services. As a global expert on analogue to digital transformation, we have many years of experience developing and deploying digital telecare products and services with half a million digital alarm calls taken a month.

Market leaders in digital technology telecare 

As a market-leading technology-enabled care company, we’re the main provider of innovative  end-to-end digital solutions and services in Sweden, Norway, the Netherlands and the UK. In the UK our alarm receiving centre uses a digital platform UMO, interoperable with hundreds of devices. We provide a wide range of services from monitoring call handling to field engineering, responder services and out-of-hours services. We offer technology agnostic solutions which are tailored to end users’ needs.

We pride ourselves on our half a century of tech heritage including many years’ experience manufacturing digital devices; handling hundreds of thousands of digital telecare calls each year; establishing as one of the first businesses globally in 2007 to manufacture a digital telecare device and play an active part pioneering digital communication protocols.

Useful Resources

For a more in-depth look at how digital telecare is creating an independent, flexible future for its users including recent case studies, download our whitepaper. See how we have worked with Falkirk Council to become the first local authority in Scotland to go live with an end-to-end digital telecare service. 

Key times

If you would like to speak to us about moving to digital and your free digital review, contact us at [email protected].

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